Joshna Joy

What is Voice of the Customer? Voice of the Customer (VOC) is the process of collecting and understanding customer needs, expectations, requirements, and feedback. It helps manufacturers understand what customers actually value not just what the company assumes they value. In simple terms A customer may say: “I need faster delivery.” But the real requirement […]

What is PMTS? PMTS stands for Predetermined Motion Time System. It is a work measurement technique used to determine the time required to perform a task by analyzing the basic human motions involved, rather than measuring the entire task repeatedly with a stopwatch. In simple terms Instead of asking: “How long did this operator take?”

What is Heijunka? Heijunka is a Lean manufacturing method used to level production volume and product mix over time. Instead of allowing demand fluctuations to create highly uneven production schedules, the goal is to create a smoother and more predictable workload. In simple terms Imagine customer demand requires: A factory could produce all of A

What is Production Mix? Production Mix refers to the combination and quantity of different products a factory produces during a specific period. A factory may have enough total capacity, but the product mix can still create a capacity problem. In simple terms Suppose a factory produces: 🔹 Product A🔹 Product B🔹 Product C Each product

What is Production Planning and Control? Production Planning and Control (PPC) is the process of deciding what to produce, how much to produce, when to produce it, and how to control the production process to meet customer requirements. In simple terms PPC connects: Customer Demand → Production Plan → Materials → Machines → Manpower →

What is Queue Time? Queue Time is the time a job spends waiting before the next operation can begin. The product is not being processed during this period it is simply waiting. In simple terms Manufacturing time can include: Processing Time + Waiting Time + Movement Time + Inspection Time A product may require only

What is Downtime Analysis? Downtime Analysis is the systematic study of when, why, and how long production equipment or processes remain unavailable for production. Instead of simply recording: “Machine stopped for 2 hours.” Industrial Engineers investigate: “Why did it stop, how often does it happen, and what is causing the biggest loss?” In simple terms

What is Resource Utilization? Resource Utilization measures how effectively available manufacturing resources are being used compared with their available capacity. Resources can include: In simple terms If a machine is available for 8 hours but actually produces for only 6 hours, its utilization is: 6 ÷ 8 × 100 = 75% The remaining 25% represents