8D report preparation in Downloadable PPT, Excel and PDF templates| with Example |

This article is written by Tiago A. Rodrigues Rita. He is experienced in the Automotive Sector.

8D report communicates how 8D methodology is used to solve a recurring problem or customer complaints. Most of the customers ask 8D report as a proof of the implementation of solution to their complaints. Hence lets learn how to prepare a 8D report through an easy example. You will also get downloadable and editable 8D report templates with example. You will be able to find 8D templates in Excel, PPT and PDF formats.

Before continuing with this its recommended to learn our article on 8D problem solving in which we have clearly explained the 8 steps in 8D and when to use 8D. In this article we are doing its practical side.

Let’s do it.

An Example for the preparation of 8D report

Let’s imagine that you are a chef at a diner restaurant, and suddenly an order has returned. The customer is complaining that the snack was carried out scorched.

You quickly need to carry out an analysis to understand what actually happened at the time of snack production, take the appropriate actions and prevent this from happening more often in the future.

Then, you decide to use the 8D in order to solve the problem.

let’s see how the resolution of this analogy would be using the 8D methodology.

Check below in 9 steps how to apply it easy with a simple practical example.

Before we begin, download the templates in excel, PPT and PDF to support you in you daily routine. Excel and PPT template are editable, which you can use for other projects.

8D report templates with example (Download)

8D Problem solving STEP 1 – Customer complaint

We need to describe the problem related by the customer , according to customer´s language.

Tip: In this step it is very important to faithfully describe what the customer complained about, how the information was passed on.

8D Problem solving STEP 2 – Team Building

We need to build the multifunctional team that will work in the investigation, this can be performed by the responsible persons for the area affected.

Tip: Create a strong team that has knowledge on the related subject, if possible, extend participation to everyone who, at some point, has any contact related to the problem

8D Problem solving STEP 3 – Problem Description

Problem description with details, characterize and transform from the customer language to our language.

Tip: Be as detailed in the description of the problem as possible, include images, videos if possible to help the understanding the problem.

8D Problem solving STEP 4 – Containment action

In this step we need to develop or propose / containment action in order or Take action so that the customer does not continue to receive products with the same problem.

***Give a destiny to the snack returned.

Tip: Try to develop a containment action where the customer is satisfied and safe for that moment, unfortunately the failure has already occurred now we need to restore the image with the customer.

8D Problem solving STEP 5 – Finding the root cause and corrective action

Now we need to find the root cause, using auxiliary tools, if you read our article about 8D , you can find some kind of tools to support the analysis to find and confirm the root cause.

Tip: During the analysis you can use the following tools to support the team to solve the problem:

• Histogram
• Pareto
• Tendency Chart
• CEP
• 5W2H
• Brainstorming
• Affinity Diagram
• Cause and Effect Diagram
• Why Why Analysis
• FTA – Fault Tree Analysis
• SIPOC / Flowchart
• Capability Studies