The company makes a product for the customer or offer services to the customer, but what if the customer is not happy? Will the company still grow in the market? The straight answer is “NO”. A customer is someone who decides the brand value for a company. For the company to adapt to the situation […]
Defects per million opportunity (DPMO) is a measure of occurrence of defects per million opportunity. It is calculated by the formula shown in the picture below. Here D is the No of defects observed, S is the sample size and O is the no of opportunities for defects per unit. This will be more clear
